A hosted PBX phone system allows geographically dispersed or remote workers to enjoy a seamless communications experience under a single calling plan. Businesses can create a virtual office experience for workers by combining any number of Internet connections and IP telephones. This sort of advanced telephony for communications and collaboration is becoming imperative for modern organizations that want to stay competitive—and that’s pretty much everybody—in today’s always-on, fast-paced environment.
Whether your workers are dispersed among a few regional branches or across the globe, your company will benefit from the features of hosted PBX telephony. More than likely, your employees are spread out, as multilocation businesses have become a fact of life thanks to worldwide adoption of broadband Internet and simplified, often free, networking. Case in point, the 2014 Evolve IP-CCNG Call Center Survey found that the majority (61 percent) of call centers have agents working across more than one location. In fact, 10 percent have agents working across more than 20 different locations.
How will a cloud PBX help your growing business? The aforementioned study indicates that scalability—the ability to add or decrease lines as warranted by business needs—is the leading reason to go to the cloud. Many businesses are getting onboard (88 percent of enterprises are using public cloud while 63 percent are using private cloud, per RightScale’s 2015 State of the Cloud Report) for the advantages hosted PBX provides. These include elimination of installation, operation and maintenance costs, while still allowing a full availability of their phone system’s features, such as voicemail, faxing, automated greetings and conferencing.
As demand grows for cloud PBX, so too does the number of providers—some of which take quality control and support away from customers, creating an unhealthy dependence. To maintain full control of your data, turn to 3CX for a completely virtualized phone system with our 3CX Cloud Server. You won’t sacrifice functionality (such as CRM integration and customization) and you will receive our advanced feature set including unified communications and broad client support.
Here are just a few of the benefits of 3CX Cloud Server:
Allows you to manage each 3CX Phone System instance/customer without logging into a customer’s admin portal
Easily provision remote IP Phones and 3CXPhone instances via the bundled SIP Session Border Controller component
Backup, update and restore all instances automatically and in minutes in case of hardware failure
To learn more about the features and benefits of 3CX Phone System, click here.
SOURCE: CHRYSTELLA PIERI, 3CX.COM